FAQ

Here you will find answers to the most frequently asked questions about our products, services and processes.
We want to make it as easy as possible for you to quickly find the information you are looking for.

Assortment

Handheld transmitter & control unit

Please check the battery of the hand-held transmitter first.
Instructions for changing the battery: To change the battery, carefully lever open the back of the transmitter at the slot provided using a 10 cent coin.
Replace the battery as soon as the LED no longer lights up when an operating button is pressed, but only flashes.
Battery: 3V type CR2032, transmission frequency: 433.92 MHz
(Used batteries must be disposed of in accordance with national regulations).

Ordering, delivery & assembly

Planning & tendering

Technology & product features

Maintenance & Service

Cellar partition systems

Enclosures & Canopies

all products / General

Garage doors

Assortment

Handheld transmitter & control unit

Please check the battery of the hand-held transmitter first.
Instructions for changing the battery: To change the battery, carefully lever open the back of the transmitter at the slot provided using a 10 cent coin.
Replace the battery as soon as the LED no longer lights up when an operating button is pressed, but only flashes.
Battery: 3V type CR2032, transmission frequency: 433.92 MHz
(Used batteries must be disposed of in accordance with national regulations).

Ordering, delivery & assembly

Planning & tendering

Technology & product features

Maintenance & Service

Cellar partition systems

Cellar partition systems

Enclosures

Enclosures & Canopies

all products / General

all products / General

KÄUFERLE PRODUCTS

Garage doors

Cellar partition systems

Enclosures
detached, semi-detached & terraced house

Enclosures
Single-family,
Semi-detached & terraced house

Enclosures
multi-family house & commercial property

Carports

Windows & Doors

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FAQs

Garage doors

When will my gate be put into operation?

Please contact our customer service when all preliminary work (such as laying the cables) has been completed and the gate area can be walked on freely. We will then arrange an individual appointment with you.

Which cables does the electrician have to lay for my new door?

After your door system has been approved, you will receive a cable routing plan tailored to your order. This plan shows all the cables that the electrician you have commissioned will need in order to carry out all the work.

Do I have to carry out maintenance on my gate system?

Inspections and maintenance of gate systems are regulated by law in Germany. However, many operators of gate systems are not aware that they have this responsibility. We would be happy to make you an offer for one-off maintenance or a maintenance contract. Your gate system will then be serviced once a year by our expert fitters.

Where can I get spare parts for my garage door?

Door systems are subject to heavy use on a daily basis, which can result in wear and tear. Thanks to the simple and clear design, some parts can be replaced quickly. Our customer service will be happy to help you. You can reach us on 0180 3900505 or at service@kaeuferle.de.

The emergency stop button is missing from my new gate system. Has this been forgotten?

Due to defined exceptions in the standards and guidelines, an emergency stop command device is not mandatory for our door systems, which of course comply with the latest state of the art.

After 15 years of continuous operation, one of the torsion springs on our door is defective. Do both springs now have to be replaced?

Please replace both springs. The springs are calculated for fixed load changes. If one spring breaks, the second spring is also just before the calculated breaking limit and should therefore be replaced. Our customer service team can offer you the necessary spare parts or carry out the repair of the gate system on request.

Partition systems

Do you also supply the locking cylinders for the UTS doors or which cylinder type is installed?

We will be happy to supply you with a locking cylinder for each door. However, this is not integrated into the locking system of your building. If you prefer a cylinder that matches the locking system, you will need a half cylinder in size 10/30 for our UTS doors with a PZ handle and a half cylinder in size 30/60 for doors with a lever handle set.

Not found what you are looking for?

Our customer service will be happy to help you.
You can reach us at 0180 3900505 or under service@kaeuferle.de.